Privacy Policy

1. Introduction

Welcome to Tikeet ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management and ticketing platform.

By using Tikeet, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, organization name
• Registration Data: Student/Employee ID, campus, program/department
• Payment Information: Payment method, transaction details (we do not store complete payment card numbers)
• Event Information: Event details, attendee lists, check-in data
• Communications: Messages sent through our contact forms or support channels

2.2 Information Collected Automatically

When you access our platform, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• IP Address: For security and analytics purposes
• Cookies: Session and preference cookies (see Section 6)

3. How We Use Your Information

We use the collected information for the following purposes:

• Process event registrations and generate tickets
• Facilitate check-in at events using QR codes
• Send confirmation emails and event updates
• Provide customer support and respond to inquiries
• Improve our platform and user experience
• Analyze usage patterns and generate reports for event organizers
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

4.1 With Event Organizers

When you register for an event, your registration information (name, contact details, student ID, etc.) is shared with the event organizer to facilitate event management and check-in.

4.2 Service Providers

We may share information with third-party service providers who assist us in:

• Email delivery services
• Payment processing
• Hosting and infrastructure
• Analytics services

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights or the safety of others.

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication
• Secure data storage with backups

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Tikeet uses cookies and similar technologies to:

• Essential Cookies: Required for the platform to function (login sessions, CSRF protection)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how users interact with our platform

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Event registration data is typically retained for 2 years after the event date, unless a longer retention period is required by law or requested by the event organizer.

9. Children's Privacy

Tikeet is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.

For users between 13–18 years, parental consent may be required depending on the event and local regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending an email notification for significant changes

Your continued use of Tikeet after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: tikeet@optiwebopz.com
• Address: Karachi, Sindh, Pakistan
• Contact Form: Contact Us Page